🚚 Shipping Policy – BMFurnitureStore.com

1. Overview

At BMFurnitureStore.com, we are committed to delivering your furniture safely, efficiently, and on time. This Shipping Policy outlines how we process, ship, and deliver your orders across Kenya.

2. Delivery Areas

We currently deliver across Kenya, including Nairobi and surrounding regions.

Deliveries outside standard coverage areas may incur additional charges

Customers in remote locations are advised to contact us before placing an order

3. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation

Processing may take longer during peak seasons or for high-demand items

4. Delivery Timeframes

Estimated delivery time: 2–7 business days depending on your location

Nairobi deliveries are typically faster

Upcountry deliveries may take slightly longer

Please note: Delivery timelines are estimates and may vary due to logistics or unforeseen circumstances.

5. Shipping & Delivery Charges

Delivery fees are calculated based on:

Location

Product size and weight

Shipping costs are displayed at checkout before payment

Large or bulky furniture may attract additional delivery charges

6. Delivery Process

Once your order is dispatched, you will receive confirmation via phone or email

Our delivery team will contact you to schedule a convenient delivery time

A responsible person must be available to receive and sign for the order

7. Delivery Conditions

To ensure smooth delivery:

Provide accurate delivery details (address & phone number)

Ensure accessibility for large furniture items

Failed deliveries due to wrong address or absence may attract re-delivery fees

8. Inspection Upon Delivery

Upon receiving your order:

Inspect items immediately for any damage or defects

Report any issues within 24–48 hours

Do not sign off delivery if the product is severely damaged

9. Assembly & Installation

Basic placement assistance may be provided

Assembly or installation is not included unless clearly stated

10. Delays & External Factors

We are not responsible for delays caused by:

Traffic or weather conditions

Public holidays

Unexpected logistical issues

However, we will keep you informed in case of any delays.

11. Lost or Delayed Orders

If your order is delayed beyond the estimated timeframe:

Contact our support team immediately

We will track and resolve the issue as quickly as possible

12. Contact Information

For shipping or delivery inquiries, contact us:

BMFurnitureStore.com
📍 Location: Mombasa Road, Nairobi (Furniture Mall)
📞 Phone: +254 111 977 275
📧 Email: admin@bmfurniturestore.com

13. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be reflected on this page.