—

Refund and Return Policy

At BMFurnitureStore.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return and refund policies below.

—

Return Policy

1. Eligibility for Returns
– Items must be unused, undamaged, and in their original packaging.
– Returns are accepted within **[number] days** from the date of delivery.
– Customized or made-to-order items are **not** eligible for return unless they arrive damaged or defective.

2. Conditions for Return
– Items must be in the same condition as when received.
– Proof of purchase (receipt or order confirmation) must be provided.
– Customers are responsible for return shipping costs unless the return is due to our error or defect.

3. How to Initiate a Return
– To request a return, contact our customer service team at **+254 111 977 275** or email **admin@bmfurniturestore.com** within the **[number] days** period.
– Provide your order details and reason for return.
– Our team will guide you through the return process and provide a return authorization if applicable.

4. Return Shipment
– Items must be returned in their original packaging.
– Customers are responsible for ensuring the safe return of the product.
– We recommend using a trackable shipping service; we are not responsible for lost or damaged return items.

—

Refund Policy

1. Refund Conditions
– Refunds are processed only after we receive and inspect the returned item.
– Refunds will be issued for items returned in accordance with our policies and found to be in acceptable condition.

2. Refund Method
– Refunds will be processed via the original payment method.
– Please allow **[number]** business days for the refund to be reflected in your account.

3. Exceptions
– Custom or made-to-order furniture cannot be returned or refunded unless defective or damaged upon arrival.

—

Damaged or Defective Items

– If your furniture arrives damaged or defective, contact us immediately within **5 days** of receipt.
– We may request photos of the damage for verification.
– We will arrange for a replacement, repair, or refund depending on the situation.

—

Contact Us

For questions or to initiate a return, please contact:

BMFurnitureStore.com
Address: Mombasa Road, Enterprise Road, Gatoto Road, The Furniture Mall Kenya
Phone: +254 111 977 275
Email: admin@bmfurniturestore.com

—

Note:This policy is designed to ensure a smooth process for our customers while protecting the integrity of our products and services.

—